Team Leader/Supervisor

Standard Number:ST0384
Qualification Level:3
Course Duration:12-18 months + EPA
Qualification Achieved:Level 3 Team Leader or Supervisor
Apprenticeship Category:     Business & Administration



Job Role

A Team Leader or Supervisor is a first-line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly-defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specic responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Typical Job Titles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.


The entry requirement for this apprenticeship will be decided by each employer, but may typically be ve GCSEs at Grade 4 or higher.

English and maths must be completed at Level 2 to enable completion of this standard – do you hold a Level 2 or equivalent qualication in English and Maths?
The apprentice must be willing to work towards the Level 2 in English and Maths and MUST complete before the end point assessment in order to achieve this qualication.



Module 1:     Introduction to the standard     Introduction to the Team Leader standard
Module 2:Leading and managing peopleInterpersonal excellence
Module 3:Leading and managing peopleResearch assignment
Module 4:Delivering resultsOrganisational performance
Module 5:Delivering resultsResearch assignment
Module 6:Leading and managing peopleSkills and behaviours
Module 7:Leading and managing peopleInterpersonal excellence
Module 8:Leading and managing peopleTeam Leader standard
Module 9:Knowledge trainingManage personal and professional development
Module 10:Knowledge trainingResearch assignment: Manage Personal and Professional Development
Module 11:Knowledge trainingPrinciples of business
Module 12:Principles of businessResearch assignment: Principles of Business
Module 13: Knowledge trainingPrinciples of leadership and management
Module 14: Knowledge trainingResearch assignment: Principles of Leadership and Management
Module 15: Knowledge trainingPrinciples of people management
Module 16: Knowledge trainingResearch assignment: Principles of People Management
Module 17: Delivering resultsOrganisational performance
Module 18: Delivering resultsInterpersonal excellence and organisational performance

Interested in learning more?

You can read more about this apprenticeship along with the standards here. If you are interested in the role, fill in the contact form below and we will be in touch with more information about what we have to offer.

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