Operations or Departmental Manager (Level 5)

Standard Number:ST0385
Qualification Level:5
Course Duration:30 months + EPA
Qualification Achieved:Level 5 Operations or Departmental Manager - Equivalent to Higher National Diploma (HND)
Apprenticeship Category:     Business & Administration



Job Role

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.


The entry requirement for this apprenticeship will be decided by each employer, but may typically be ve GCSEs at Grade C or higher.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

Interested in learning more?

You can read more about this apprenticeship along with the standards here. If you are interested in the role, fill in the contact form below and we will be in touch with more information about what we have to offer.

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