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Thank you for looking at the Business Admin. Apprenticeships at EDLounge Ltd. We are hoping to employ numerous apprentices in key Business Admin. roles. If you are interested, please apply.


About the Business Admin. Apprenticeship

Duration: The apprenticeship will typically take between 12 and 18 months to complete.

Level: This apprenticeship standard is at Level 3.

Qualifications: Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

Career progression: The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Review date: The apprenticeship should be reviewed after 3 years.


The Business Administrator Assessment Plan


What is required (developing key skills to support progression to management)


To be skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails; create proposals; perform financial processes; record and analyse data. Examples include MS Office or equivalent packages. To be able to choose the most appropriate IT solution to suit the business problem. To be able to update and review databases, record information and produce data analysis where required.

Record and document production

To produce accurate records and documents including: emails, letters, files, payments, reports and proposals. To make recommendations for improvements and present solutions to management. To draft correspondence, write reports and be able to review others' work. To maintain records and files, to handle confidential information in compliance with the organisation's procedures. To coach others in the processes required to complete these tasks.


To exercise proactivity and good judgement. To make effective decisions based on sound reasoning and to be able to deal with challenges in a mature way. To seek advice of more experienced team members when appropriate.

Interpersonal skills

To build and maintain positive relationships within their own team and across the organisation. To demonstrate ability to influence and challenge appropriately. To become a role model to peers and team members, developing coaching skills as they gain area knowledge.


To demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. To use the most appropriate channels to communicate effectively. To demonstrate ability and confidence in communications, carrying authority appropriately. To understand and apply social media solutions appropriately. To answer questions from inside and outside of the organisation, representing the organisation or department.


To complete tasks to a high standard. To demonstrate the necessary level of expertise required to complete tasks and apply themselves to continuously improve their work. To be able to review processes autonomously and make suggestions for improvements. To shares administrative best-practice across the organisation e.g. coaching others to perform tasks correctly. To apply problem-solving skills to resolve challenging or complex complaints and to be a key point of contact for addressing issues.

Planning and organisation

To take responsibility for initiating and completing tasks, manage priorities and time in order to meet deadlines successfully. To manage the expectations of colleagues positively at all levels and to set a positive example for others in the workplace. To make suggestions for improvements to working practice, show understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). To ,manage resources e.g. equipment or facilities. To organise meetings and events, take minutes during meetings and create action logs as appropriate. To takes responsibility for logistics e.g. travel and accommodation.

Project management

To use relevant project management principles and tools to scope, plan, monitor and report. To plan required resources to deliver projects successfully. To undertake and lead projects as and when required.


What is required (in-depth knowledge of organisation and wider business environment).

The organisation

To understand the organisation's purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.

Value of their skills

To know the organisation's structure and demonstrate understanding of how their work benefits the organisation. To know how they fit within their team and to recognise how their skills can help them to progress their career.


To have a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. To liaise with internal/external customers, suppliers or stakeholders from inside or outside the UK. To engage in and foster relationships with suppliers and partner organisations.

Relevant regulation

To understand laws and regulations that apply to their role including data protection, health & safety, compliance etc. To supports the company in applying the regulations.


To understand the organisation's internal policies and key business policies relating to sector.

Business fundamentals

To understand the applicability of business principles such as managing change, business finances and project management.


To understand the organisation's processes, e.g. making payments or processing customer data. To be able to review processes autonomously and make suggestions for improvements. To apply a solutions-based approach to improve business processes and help define procedures. To understand how to administer billing, process invoices and purchase orders.

External environment factors

To understand relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact. Where necessary to understand the international/global market in which the employing organisation is placed.


What is required (Role-model behaviours and positive contribution to culture).


To behave in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. To adhere to the organisation's code of conduct for professional use of social media. To act as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.

Personal qualities

To show exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. To motivate others where responsibility is shared.

Managing performance

To take responsibility for their own work, accept feedback in a positive way, use initiative and show resilience. Also to take responsibility for their own development, know when to ask questions to complete a task and inform their line manager when a task is complete. To perform thorough self-assessments of their work and comply with the organisation's procedures.


To be able to accept and deal with changing priorities related to both their own work and to the organisation.


To demonstrate taking responsibility for team performance and the quality of projects delivered. To take a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. To take initiative to develop own and others' skills and behaviours.



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